Working from Home

Computer crash course

Working from home has its perks, but if your computer crashes you might be on your own. The company desktop support team probably doesn't make house calls, so follow these tips from the current issue of ShopSmart magazine, a Consumer Reports publication, to fix computer problems yourself.


[ 2007-10-17 ]

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Round up free advice. If you can still connect to the Internet, ask for help from computer user groups with frequent postings. You can start by browsing previously posted questions and answers.

If your computer is still under warranty, contact your manufacturer. Even though manufacturer support often rates poorly with customers, it's worth a shot. Before you call, keep a notebook with your system's serial number, basic specifications and any software or hardware you've added. Keep backup discs, systems discs and software that came with the computer. Also be prepared to tell the technical support representative what the problem is, when it happened and what you were doing when it arose. Write down any error messages that pop up.

If all else fails, call a techie-for-hire, such as Best Buy Co.'s Geek Squad. Consider local independent operations too, as they tend to earn higher marks for customer satisfaction. You can call, bring your computer to a store, try chat or e-mail services, have repairs made through remote-control access, or have a tech drop by your home. Just do your homework first to make sure you're dealing with a legitimate professional.




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